*Prize Figure Box might not be 100% perfect*
Prize Figure doesn't have warranty service/replacement, as it is mass production, some defect or imperfection is expected*
| On what conditions can I request for a refund? |
| Refund is ONLY applicable to : i) When an item is in stock, but we are not able to fulfil the quantity preordered by the client. ii) If an item received is broken, has a manufacturing defect or missing parts. iii) Product cancellation by the manufactory . |
| If I would like to have a new replacement for the defect item and the supplier/distributor is resided outside of Malaysia, do I need to bear the shipping cost? |
| Yes, if the supplier/distributor is located outside of Malaysia. You would need to bear the return (both ways) shipping cost. |
| If I would like to have a new replacement for the defect item and the replacement is available within Malaysia, do I still need to bear the shipping cost? |
| Yes, you would need to bear the return (both ways) shipping cost even though the shipping is within Malaysia. |
| How long would a replacement take? |
| It depends on the replacement item availability from the supplier/distributor. It could be as fast as a few days to as late as a few months. |
Please contact us at [email protected] if you have any questions or doubts.