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*Prize Figure Box might not be 100% perfect*

Prize Figure doesn't have warranty service/replacement, as it is mass production, some defect or imperfection is expected*



On what conditions can I request for a refund?
Refund is ONLY applicable to :

i) When an item is in stock, but we are not able to fulfil the quantity preordered by the client.

ii) If an item received is broken, has a manufacturing defect or missing parts.

iii) Product cancellation by the manufactory

.

If I would like to have a new replacement for the defect item and the supplier/distributor is resided outside of Malaysia, do I need to bear the shipping cost?
Yes, if the supplier/distributor is located outside of Malaysia. You would need to bear the return (both ways) shipping cost.
If I would like to have a new replacement for the defect item and the replacement is available within Malaysia, do I still need to bear the shipping cost?
Yes, you would need to bear the return (both ways) shipping cost even though the shipping is within Malaysia.
How long would a replacement take?
It depends on the replacement item availability from the supplier/distributor. It could be as fast as a few days to as late as a few months.



Please contact us at [email protected] if you have any questions or doubts.

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